Privacy Policy

Privacy Policy

Last updated: 01/09/2025

Nova Nine (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our services, including our AI agents, website, and related offerings.

1. Information We Collect

We may collect the following types of information:

User Inputs: Information you provide when interacting with our AI agents, chatbots, or services.

Contact Information: Name, email address, phone number, or other identifiers.

Technical Data: IP address, cookies, device information, and analytics data.

Usage Data: Interactions with our website, services, and AI tools.

Payment Information: If applicable, processed securely through third-party payment providers.

2. How We Use Your Data

We use the information we collect for the following purposes:

To provide and improve our services (including AI agent functionality).

To train and enhance AI models responsibly.

To offer customer support and respond to inquiries.

For marketing and communications (with opt-out options available).

To manage client relationships and service delivery.

To maintain security, compliance, and legal obligations.

3. Third-Party Services

We may share information with trusted service providers that support our business operations, such as:

GoHighLevel (CRM and workflow automation)

Twilio (communications)

Web hosting and analytics providers (e.g., Google Analytics, hosting platforms)

These providers only process data as necessary to deliver their services to us and are bound by confidentiality and data protection obligations.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, we securely delete or anonymize it.

5. User Rights

Depending on your jurisdiction, you may have rights to:

Access the personal information we hold about you.

Correct inaccurate or incomplete data.

Request deletion of your data.

Restrict or object to certain types of processing.

Opt out of marketing communications.

To exercise these rights, contact us at [email protected].

6. Security Measures

We take data security seriously and use industry-standard safeguards, including:

Encryption of sensitive data.

Access controls to limit data handling to authorized personnel.

Secure transmission protocols (SSL/TLS).

However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

At this time, we do not transfer or store personal data internationally outside Australia. If this changes in the future, we will ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

8. Automated Decision-Making and AI Use

Our AI agents process user inputs to provide services and support. While we do not currently use AI for fully automated decision-making with legal or significant effects, we may use anonymized data to train and improve our AI models.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect data from them. If you believe a child has provided personal data, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or business operations. Updates will be posted on our website with a revised “Last updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Nova Nine
32 Mulgani Street, Queensland, Australia
Email: [email protected]
Website: www.nova9.au